Effective date: 12 May 2026 — Cloudops S.L.
These Terms of Service ("Terms") govern your access to and use of the Uxxu software architecture platform, including the website at uxxu.io and the application at app.uxxu.io (collectively, the "Platform"), operated by Cloudops S.L., a company incorporated under the laws of Spain ("Cloudops", "we", "us", or "our").
By creating an account, accessing, or using the Platform, you ("you" or "User") agree to be bound by these Terms and our Privacy Policy. If you are using the Platform on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.
If you do not agree to these Terms, you must not access or use the Platform.
You must be at least 16 years old to use the Platform. By using the Platform you confirm that you meet this requirement. We do not knowingly collect personal data from individuals under 16. If we become aware that a user is under 16, we will terminate that account and delete the associated data.
To access the Platform you must register for an account by providing a valid email address and choosing a secure password. You are responsible for:
We reserve the right to disable any account at our discretion if we reasonably believe that the security of the account or the Platform has been compromised.
Cloudops offers a free tier of the Platform that supports up to 100 architecture items per organisation. The free plan is provided without charge for as long as we choose to offer it. We reserve the right to modify the features or limitations of the free plan at any time with reasonable notice.
Paid subscriptions unlock additional features and higher usage limits as described on our Pricing page. By purchasing a subscription you agree to pay the applicable fees for your chosen plan and billing cycle (monthly or annual).
Subscription fees are billed in advance. For monthly plans, fees are charged on the same day each month. For annual plans, fees are charged annually on the anniversary of your subscription start date. All fees are stated in US dollars and are exclusive of any applicable taxes, which will be added where required by law.
Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; you retain access to paid features until that date. We do not issue refunds for unused portions of a billing period unless required by applicable law.
We may change subscription prices at any time. If you are on an active paid plan, we will give you at least 30 days' notice of any price increase before it applies to your subscription. Continued use of the Platform after a price change takes effect constitutes acceptance of the new price.
If your payment method fails, we will attempt to notify you and retry the charge. If payment is not received within a reasonable grace period, we reserve the right to downgrade your account to the free tier or suspend access to the Platform until the overdue amount is paid.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to investigate suspected violations and to suspend or terminate accounts that we determine, in our sole discretion, have violated this Acceptable Use policy.
All architecture diagrams, models, documentation, and other content you create, upload, or store in the Platform ("Your Content") remains your property. You retain all intellectual property rights in Your Content.
By using the Platform, you grant Cloudops a non-exclusive, worldwide, royalty-free licence to store, copy, and process Your Content solely to the extent necessary to provide the Platform to you and to comply with our legal obligations. We do not use Your Content to train machine learning models or for any purpose other than operating the Platform.
You are solely responsible for ensuring that Your Content does not infringe the intellectual property rights or other rights of any third party, and does not violate any applicable law.
The Platform, including all software, design, text, graphics, logos, trademarks, and underlying systems, is owned by or licensed to Cloudops S.L. and is protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership of Platform intellectual property to you.
You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Platform without our prior written permission, except as expressly permitted by these Terms or by applicable law.
Where we provide API access as part of your subscription, your use of the API is subject to these Terms and any additional API documentation or rate limits we publish. You must not use the API in a way that exceeds published rate limits, circumvents access controls, or degrades the performance of the Platform for other users.
We aim to make the Platform available at all times but do not guarantee uninterrupted availability. The Platform may be temporarily unavailable due to scheduled maintenance, emergency maintenance, or circumstances beyond our reasonable control. We will endeavour to provide advance notice of planned downtime where practicable.
We do not provide a formal Service Level Agreement (SLA) for the free plan. SLA terms for paid plans, if any, are described in the plan documentation at the time of purchase.
The Platform may integrate with or link to third-party services (such as payment processors, identity providers, or code repositories). These integrations are provided for your convenience. We are not responsible for the availability, accuracy, or content of third-party services, and your use of them is governed by the applicable third-party terms and privacy policies.
To the fullest extent permitted by applicable law:
To the maximum extent permitted by applicable law, Cloudops S.L., its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your use of or inability to use the Platform, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total subscription fees paid by you to Cloudops in the twelve months preceding the event giving rise to the claim, or €100, whichever is greater.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
You agree to indemnify and hold harmless Cloudops S.L. and its directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Platform, Your Content, your breach of these Terms, or your violation of any applicable law or the rights of any third party.
We may suspend or terminate your access to the Platform at any time, with or without notice, if we reasonably believe you have breached these Terms, engaged in fraudulent or abusive activity, or if we are required to do so by law. We will endeavour to provide notice where legally permitted and practicable.
You may close your account at any time through your account settings. On termination or account closure, your right to access the Platform ceases immediately. We will handle your data in accordance with our Privacy Policy. Sections that by their nature should survive termination will do so, including Sections 7, 8, 12, 13, 14, and 16.
These Terms are governed by and construed in accordance with the laws of Spain. Any dispute arising out of or in connection with these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Spain, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of habitual residence.
For users in the European Union, nothing in these Terms affects your rights under applicable EU consumer protection legislation.
We may update these Terms from time to time. We will notify you of material changes by posting the revised Terms on this page with an updated effective date and, where required, by email or in-platform notification. Changes take effect on the date stated in the revised Terms. Continued use of the Platform after that date constitutes your acceptance of the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. These Terms constitute the entire agreement between you and Cloudops S.L. regarding your use of the Platform and supersede any prior agreements.
If you have questions about these Terms, please contact us at support@uxxu.io or visit our contact page.
Cloudops S.L.
Registered in Spain
support@uxxu.io